Privacy Policy

1. What Do We Do With Your Information?

When you make a purchase from our store, we collect the personal information you provide—such as your name, address, and email address—to process your order and keep you updated.

When you browse our site, we automatically collect technical details like your IP address, browser type, and operating system to improve your shopping experience.

With your permission, we may send you email updates about new products, promotions, and other special offers. You can opt out at any time by following the unsubscribe link in our emails.

2. Consent

How We Get Your Consent

When you provide personal information to complete a transaction, verify your credit card, place an order, or arrange a delivery, we assume you consent to our use of your information for that specific purpose.

If we request your information for a secondary purpose—like sending marketing communications—we will ask for your explicit consent or give you the option to decline.

How to Withdraw Your Consent

If you change your mind after opting in, you can withdraw your consent at any time by contacting us at hello@geysersteamroom.com.

3. Disclosure

We may share your information if required by law to comply with legal obligations or to enforce our Terms of Service. We only do so to protect our rights or fulfill legal requirements.

4. Shopify

Our store is hosted on Shopify Inc., which provides e-commerce platform that enables us to sell our products and services. Your data is stored on Shopify’s secure servers behind a firewall.

Payment Processing

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). This data is encrypted for your protection.

We retain your transaction details only as long as necessary to fulfill your order. For more information, please review Shopify’s Terms of Service and Privacy Statement.

5. Third-Party Services

We use third-party providers for services such as payment processing and shipping. These providers may collect or receive your information only to the extent necessary to perform their functions on our behalf.

Please review their privacy policies to understand how they handle your data. Your information may be subject to the laws of the jurisdictions where these providers operate.

Once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies, and we encourage you to read their privacy statements.

6. Security

We implement reasonable measures and industry best practices to protect your personal information from unauthorized access, alteration, or destruction. Credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

While no system is completely secure, we adhere to PCI-DSS requirements and continually update our safeguards to keep your data safe.

7. Cookies

We use cookies to enhance your experience on our site. Below are the cookies we use:

• _session_id (session): Stores session information such as referrer and landing page.
• _shopify_visit (30 minutes): Tracks visits using our website provider's internal analytics.
• _shopify_uniq (expires at midnight): Counts visits per customer.
• cart (2 weeks): Stores information about the contents of your shopping cart.
• _secure_session_id (session): Ensures secure session management.
• storefront_digest (indefinite): Determines access for password-protected stores.

8. Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a legal guardian to allow any minors under your care to use this site.

9. Data Sharing

No mobile information will be shared with third parties/ affiliates for marketing/ promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

10. SMS Opt-in details 

By voluntarily providing your mobile phone number through our website, forms, or other channels, and by selecting the relevant checkbox to indicate your consent, you agree to receive SMS (text message) communications from GeyserSteam.

We will only send SMS messages to users who have explicitly opted in by both:

1. Submitting their phone number through a form, account registration, or other voluntary action.

2. Checking a box affirming consent to receive SMS communications from us.

These messages may include updates about your order, installation scheduling, service reminders, or promotional offers. Standard message and data rates may apply according to your mobile carrier plan.

You may opt out of SMS communications at any time by replying “STOP” to any message received, or by contacting us directly at [your contact email or phone].

10. User Rights

• Unsubscribe / Opt-Out
  You can opt out of receiving SMS communications from us at any time by replying “STOP” to any text message you receive. You may also contact us at [your email/phone] to request removal from our SMS list. Once we receive your request, we will promptly process it and stop sending further SMS communications.

• Update Information
  If your contact information (including mobile number) changes, or if you would like to update, correct, or delete your information, you may contact us at [your email/phone]. We will respond in a reasonable time frame and update our records accordingly.

• Manage Preferences
  In addition to SMS opt-out, you may choose to update your communication preferences for email, phone, or other marketing channels by contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting. If we make significant updates, we will highlight them here so you can stay informed about how we collect, use, and protect your information.

In the event of a merger or acquisition, your information may be transferred to the new owners who will continue to honor this policy.

11. Contact Us

If you have any questions, want to access, correct, or delete your personal information, or wish to register a complaint, please contact our Privacy Compliance Officer at hello@geysersteamroom.com.